Cancellation FAQsUpdated 2 months ago

Order Cancellations

You have 2 hours after placing your order to cancel or make changes. Go to your order confirmation email and click "view or edit your order" to access self-service cancellation, where a countdown timer will show your remaining time.

If more than 2 hours has passed, or if the self-service process doesn't work for any reason, please contact Customer Service at +1 (855) 665-7710. Once an order has shipped, it can no longer be cancelled or modified, and will be subject to our return policy.

Fulfilled by Partner orders are eligible for cancellation within the same window. Cancellations requested after 2 hours will be attempted but cannot be guaranteed, and orders cannot be cancelled or modified once shipped.

Successfully cancelled orders receive a full refund to the original payment method within 3–10 business days.